Q. HOW MUCH IS POSTAGE?
We offer FREE worldwide shipping!
Q. HOW LONG DOES SHIPPING & DELIVERY TAKE?
Please allow up to 5-7 days for your order to process and be shipped out.
Most of our orders will be shipped from our overseas warehouse in China, but we also ship from our Melbourne office.
Once shipped, orders typically arrive within 14 – 21 days.
We are unable to offer express shipping for any orders at this time.
Notice of Potential Postal Delays
Regrettably there are certain postal delays that are beyond our control. Be assured that no items have been lost, they are simply experiencing delays.
Some examples of what may be causing the delay: COVID-19 related changes, postal overloads on shipping companies, unforeseen customs delays, differing postal systems, social distancing rules, public holidays, and your location.
Q. WHY HAS MY ORDER BEEN DELIVERED IN MULTIPLE PARCELS?
When you order multiple products, your items will sometimes be sent separately. (This ensures that you get our orders at the quickest time possible).
Do not worry; it is quite normal that you receive a product a few days before the other.
Q. HOW DO I CHECK THE STATUS OF MY ORDER?
Upon placing your order, please allow 5 -7 days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.
Once your order has been shipped, you will receive a notification, along with your tracking number through your provided Email.
Q. LIST OF COUNTRIES WE DON’T SHIP TO:
South Africa
Mauritius
Cape Verde
Egypt
Tunisia
Zimbabwe
Malawi
Togo
Mali
Chad
Lebanon
Maldives
Serbia
Bangladesh
Montenegro
Uganda
Macedonia